ITIL 2011 Glossary App

This app presents concepts, terms and definitions designed to aid communication in IT service management and related disciplines. It supports the terminology used in the various ITIL Foundation, ITIL Advanced, ITIL Master syllabi.


App is in iTunes.

How to use

Complete ITIL 2011 glossary

Sidebar(as a list) Feature

  • Tap a word: Show description
  • Tap ABC indexes: Jump a section as you want.

Search feature

Tap a magnifying glass icon: You can search a word.


Description Feature

  • Show a description with a related word.
  • Pinch In/Out: Font size change

After tap a word at a list, show a desription.

External dictionary

Long Tap: You can copy, search another external dictionary and search internet.


Tap share button! You can share by AirDrop, email, facebook, twitter!


iPad is available if you want.

About this app

The glossary has been arranged in a single section of definitions ordered alphabetically. Some terms are preferred to other synonymous ones, in which case, the definition of the preferred term appears, with the synonymous ones referring to that. For example structural testing refers to white box testing. For synonyms, the “See” indicator is used. “See also” cross-references are also used. They assist the user to quickly navigate to the right index term.


Twitter @fushigikobo

Original and latest glossary

This app is reproduced with the permission of AXELOS. Copyright c AXELOS Limited 2011. All rights reserved.
AXELOS official ITIL website


In this app the following trademarks are used: